Privacy Policy

Welcome to RxMantra, a comprehensive healthcare operating system and practice management platform developed and operated by Billionbridge Global Private Limited ("Company," "we," "us," or "our").

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (rxmantra.com), use our clinical dashboard, patient mobile applications, or interact with our services via integrated platforms, including Facebook/Meta Developer tools. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or application.

1. Information We Collect

We collect information that identifies, relates to, describes, or is reasonably capable of being associated with you. The types of data we may collect include:

• Personal Identification Information: Name, email address, phone number, and account credentials.
• Health and Medical Data (Patient App & Clinical OS): Diagnostic laboratory records, prescriptions, 3D dental charting data, medical histories, and clinical notes entered by healthcare professionals.
• Automated & Device Data: IP addresses, browser types, device IDs, operating systems, background notification statuses, and log data.
• Third-Party Integration Data: Information received via Meta API (Facebook Graph API) for business communications, automated messaging, and authentication tokens.

2. How We Use Your Information

We strictly use the collected data to provide, maintain, and improve our services in compliance with Google Play Health App policies. Specifically, we use your data to:

• Facilitate clinical automation, prescription workflows, and seamless patient-doctor communication.
• Process natural language dictation through secure API pipelines (such as OpenAI/Gemini) strictly for generating medical records.
• Operate background notifications (via Kotlin/Android modules) for medication reminders or critical health alerts.
• Authenticate users via third-party services (e.g., Facebook Login/Meta Business).
• Improve system latency, database architecture, and overall user experience.

3. Third-Party Sharing and Disclosure

We do not sell your personal or health data. We may share information under the following circumstances:

• Service Providers & APIs: We share necessary, anonymized data with secure AI providers (e.g., natural language processing for dictation) and communication platforms (e.g., Meta/Facebook APIs for automated messaging notifications).
• Healthcare Partners: With your explicit consent, data may be synced with diagnostic laboratory networks and clinical institutions.
• Legal & Corporate Compliance: If required by law, or to protect the rights, property, and safety of Billionbridge Global Private Limited, our users, or others.

4. Data Retention and Deletion Policy (Required for Meta & Google)

We retain your personal and medical information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by healthcare regulations.

User Data Deletion Rights

If you wish to permanently delete your account and associated data (including Facebook API linked data), you have the right to request full data deletion. To do so:

1. Open the RxMantra Application or log in to the web dashboard.
2. Navigate to Settings > Account Settings > Privacy.
3. Select "Request Account Deletion".

Alternatively, you may submit a verifiable data deletion request by emailing our support team at privacy@rxmantra.com. Upon verification, all associated records, including synced third-party tokens and medical identifiers, will be securely purged from our servers within 30 days, barring any legal retention requirements.

5. Data Security

We implement robust, enterprise-grade administrative, technical, and physical security measures to protect your personal information. Our databases utilize secure SQL architectures, encrypted localhost-to-live server transmissions, and strict Web Bluetooth data sync protocols for medical devices. While we employ top-tier security, no system can be 100% secure, and we cannot guarantee absolute data security.

6. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our platform features, corporate governance, or legal requirements (such as Ministry of Corporate Affairs updates). We will notify you of any changes by updating the "Effective Date" of this policy. You are encouraged to review this policy periodically.

7. Contact Us

If you have questions or comments about this Privacy Policy, your data rights, or our Meta API integrations, please contact our administrative operations team at: